Privacy policy

Effective Date: January 2025

North Arrow Maps LLC ("North Arrow Maps," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://www.north-arrow.org/ (the "Site").

By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We may collect personal information you voluntarily provide when you:

Fill out a contact form or request a quote
Email or call us directly
Subscribe to a newsletter or mailing list
Otherwise communicate with us through the Site

This information may include your name, company name, email address, phone number, mailing address, and any details you provide about your project or inquiry.

Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and usage, including:

IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on the Site
Referring website and general geographic location (inferred from IP address)

We collect this information through cookies, log files, and similar tracking technologies, and/or third-party analytics tools such as Google Analytics.

Cookies and Tracking Technologies

The Site may use cookies and similar technologies to operate and improve the Site, understand how visitors use it, and remember your preferences. You can control or disable cookies through your browser settings; note that some parts of the Site may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide quotes for our mapping and GIS services
Communicate with current and prospective clients
Operate, maintain, and improve the Site
Analyze Site usage and performance
Send newsletters or updates, where you have opted in
Comply with legal obligations and protect our legal rights

3. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who perform services on our behalf (e.g., website hosting, email delivery, analytics providers), under obligations to protect your information
Legal and safety purposes, if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of North Arrow Maps or others

4. Payments and Billing

North Arrow Maps does not process payments through the Site. Client billing and payments are handled directly (e.g., via invoice and bank transfer) outside of the Site, and we do not collect or store bank account or payment card information through the Site.

5. Third-Party Services and Links

The Site may contain links to third-party websites, mapping/GIS data sources, or embedded content (such as maps) that we do not control. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies separately.

6. Data Security

We take reasonable administrative, technical, and physical measures designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Choices

Communications: You may opt out of marketing emails at any time by using the unsubscribe link in those emails or contacting us directly.
Cookies: You may adjust your browser settings to refuse cookies or alert you when cookies are being used.

9. Children's Privacy

The Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes are posted constitutes acceptance of those changes.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us via the website.